TeamViewer Support for Android in Microsoft Intune

With Intune release of June 2017 Microsoft has enabled a new cool feature. TeamViewer support for Android – so that an Admin can remote control a Intune managed Android device.

The TeamViewer service allows users of Intune-managed Android devices to get remote assistance from their IT administrator. Create TeamViewer sessions by associating your TeamViewer account and authorizing it with Intune.

What do you need to get this working:

• A Teamviewer licens
• Microsoft Intune in Azure

In this blogpost I will show how to setup the TeamViewer connector in Intune. And show how the user experience is.

Take a look at the following sections:

• How to setup TeamViewer Connector in Intune
• How to remote control a Android Device
• The user experience

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How to setup Teamviewer Connector in Intune

Start https://portal.azure.com and go to the Intune blade

Click on devices

Under Setup – click on TeamViewer Connector

Click Connect

Confirm Connector Permissions by click Ok

Then you need to log in  to TeamViewer to authorize

Sign in to TeamViewer with your Company account

Request for permission

IntunePEApp is requesting the following permissions:

• Session management:
  Create sessions, view all sessions, edit all sessions of the company, edit own sessions, view own sessions
• Group management:
  Create groups, read groups, edit groups, share and unshare groups, delete groups
• Connection reporting:
  Read connection entries, edit connection entries, delete connection entries

If you do not have all the required permissions in TeamViewer then you get a (*) behind the section where you do have the right permissions.

Your account does not have the permissions that are marked with an asterisk (*). You may still grant access to this application, but it will not be able to access data that would require these permissions.

When you are logged in to TeamViewer the connector status is changed to Active and you are ready to remote control you Android devices in Intune.

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How to remote control a Android Device

Find a Android device

Click More – New Remote Assistance Session

Click Yes to connect to the device.

Now you can start remote control by clicking Start Remote Assistance

Then Intune start TeamViewer on your Windows device

 You need to have TeamViewer installed on the devices where your admins are remote manage devices from. It can be deployed as a MSI created in TeamViewer admin portal.

The end user has to accept your going to remote manage the device. Once this is done you have control over the device.

The action you have over the device is:

• Remote Control
• Screenshot
• Apps
• Processes
• Settings

Screenshot:

As an admin you can request a screenshot

Then the user has to take the screenshot for the admin

Apps:

You can see a complete list of installed software on the device and you can uninstall a application.

The user has to accept that you are uninstalling the device

After the uninstall process is completed you can as an administrator see is on the remote screen view.

Processes:

You can stop a app on the remote device

Settings:

You can add settings on the device – a Wi-Fi profile

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The user experience:

The user is getting a notification in Intune Company Portal when a admin is requesting remote access.

The user needs to accept that the IT Administrator is taking control on the device

Then TeamViewer QuickSupport app auto start and ask the user for permission

If TeamViewer QuickSupport is not installed on the device – the use is redirected to google play and have to install is. I my opinion to get the best user experience then you as a IT Admin needs to deploy TeamViewer QuickSupport for the user with Intune.